Data Protection Policy

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Last updated: 20th January 2025

At Creatix Shop, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or interact with our website.

1. Who We Are

Creatix Shop is a digital design agency based in Spain. We offer web design, graphic design, branding, digital marketing, and other creative services to businesses and individuals. 

2. Data Collection

We may collect the following types of personal information from you:

• Personal identification information: Name, email address, phone number, postal address, etc.
• Business information: Company name, job title, industry, etc.
• Usage data: Information about how you interact with our website, including IP address, browser type, device type, pages viewed, and other technical data.
• Payment details: If you make a purchase or engage in a paid service, we may collect payment-related information (but not credit card details, which are handled by a secure third-party payment processor).

3. How We Use Your Data

We use the personal information we collect for the following purposes:

• To provide our services: We use your data to deliver the digital design and related services you request, communicate with you, and respond to inquiries.
• To improve our website and services: We analyse how visitors use our website to optimize user experience, design new features, and enhance the overall service.
• To process payments: If you make a purchase or engage in paid services, we use your payment details to process payments securely.
• To communicate with you: We may send you emails, newsletters, or other communications related to our services, offers, or important updates. You can opt out at any time.

4. Legal Basis for Processing Your Data

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide us with your personal data (e.g., filling out a contact form or subscribing to our newsletter), we process it based on your consent.
• Contractual necessity: We process your data to fulfil our contractual obligations when you engage our services.
• Legitimate interest: We may process your data for marketing and business development purposes based on our legitimate interests, provided these interests do not override your privacy rights.
• Legal obligation: We may process your data to comply with legal obligations, such as tax reporting or fraud prevention.

5. Data Sharing and Third-Party Services

We do not sell or rent your personal data to third parties. However, we may share your data with the following categories of third parties:

• Service providers: We may share your information with trusted third parties who provide services on our behalf (e.g., payment processors, email service providers, and hosting companies). These third parties are obligated to keep your data secure and use it only for the purposes we specify.
• Legal authorities: We may disclose your personal information if required by law, to comply with a legal process, or to protect the rights, property, and safety of Creatix Shop, clients, or others.

6. International Data Transfers

As Creatix Shop is based in Spain, your personal data may be transferred to and stored in countries outside the European Economic Area (EEA) if necessary for the provision of services. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with GDPR requirements.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Once the data is no longer needed, we securely delete or anonymize it.

8. Your Rights

As a data subject, you have the following rights under GDPR:

• Right of access: You can request information about the personal data we hold about you.
• Right to rectification: You can request corrections or updates to your personal data if it is inaccurate or incomplete.
• Right to erasure: You can request the deletion of your personal data, subject to certain legal conditions.
• Right to restrict processing: You can request that we limit the processing of your personal data under certain circumstances.
• Right to object: You can object to the processing of your personal data for direct marketing or other legitimate purposes.
• Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: If we process your data based on consent, you can withdraw it at any time without affecting the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact us using the contact details provided below.

9. Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to help us analyse web traffic, remember your preferences, and improve site functionality. You can control cookie settings through your browser, but disabling cookies may affect your ability to use some features of our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please feel free to contact us:

• Email: info@creatix.shop

By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described.

Thank you for trusting Creatix Shop with your information! We are committed to protecting your privacy and providing excellent service.